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Our

Advice

We know that managing lost and found items has a significant cost in saving time for all hoteliers.

However, good management of found objects would facilitate the receptionist's work and increase customer satisfaction.

We thought you might find these tips helpful. 

HOW TO ORGANIZE OBJECTS

We recommend bins to store items by category (clothing, chargers, toilets, etc.) and to use closed, numbered lockers for the most important items. For those that have value, such as jewelry, wallets, they will go into a secure safe.

IDENTIFY EACH OBJECT

The easiest thing is to put the forgotten object in a bag on which you have taken the trouble to note the room, the name of the client, the date of the day on which you found the item and the description of the object, for example. example: black phone charger brand “Y”.

EQUIP YOURSELF WITH THE APPROPRIATE PACKAGING

By opting to send the item found in packaging with the right dimensions, you guarantee your customer to receive their item in very good conditions and thus, you ensure a five-star review of the return of the item. experience of your customer.

EFFICIENT TIMING

Your cooperation is essential so that the package is taken care of as quickly as possible. This is why we prepare and send you the franking slip, printed and stuck on the package, so that our delivery person can collect it and deliver it.

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